Return & Refund Policy

At Boxed Gems, every gift box, gift basket, and handmade item is thoughtfully curated or made to order. Because of the custom nature of many of our products, we ask that you review our policy before placing your order.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After the 24-hour window, orders are considered in production and cannot be canceled.

To request a cancellation, please contact us as soon as possible with your order number.

Returns

We accept returns on eligible non-personalized items within 3 days of delivery.

To qualify for a return:

• The item must be unused and in its original packaging.
• The return request must be submitted within 3 days of the delivery date.
• Customers are responsible for all return shipping costs unless the return is due to our error or the item arrived damaged.

Returns sent without prior approval may not be accepted.

Personalized & Custom Orders

Because personalized and custom-made products are created specifically for you, all personalized or custom items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged or we made an error.

Examples include:

• Personalized gifts
• Custom name items
• Custom printed mugs, tumblers, apparel, and accessories
• Made-to-order gift baskets and gift boxes designed specifically for your request

Gift Baskets & Perishable Items

Due to health and safety reasons, we cannot accept returns on gift baskets containing food, beverages, bath and body products, candles that have been used, or other consumable items.

Damaged, Incorrect, or Defective Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery. Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your claim and work quickly to make it right.

If We Made a Mistake

If the issue was caused by Boxed Gems, we will resolve it at no additional cost to you.

Depending on the situation, we may:

• Send a replacement item of equal or greater value.
• Replace the incorrect or defective product.
• Provide a store credit for a future purchase if a replacement is unavailable.
• Cover the cost of return shipping when a return is required due to our error.

Refunds

Once an approved return is received and inspected, eligible refunds will be processed to the original payment method.

Original shipping charges are non-refundable.

Refund processing times may vary depending on your payment provider.

Final Sale Items

The following items are considered Final Sale:

• Personalized products
• Custom-made items
• Clearance or sale items
• Gift cards
• Digital products or downloads (if applicable)

Contact Us

If you have any questions about your order or need assistance with a return, we're happy to help.

Please contact us with your order number, and we'll respond as quickly as possible.